One of the exciting new features of Tesla update 2024.14 is the improved media player for the Model 3 and Model Y.
Tesla's media player has gone through some drastic changes over the years, but this appears to be the best revision yet.
The previous media player had four states... yes, four. It made for a confusing experience, even for owners who used the car every day.
The four states included:
The "default" state included a small player closest to the driver with some of the most used buttons
The second state was the enlarged view when you dragged up on the media player that revealed additional buttons such as shuffle and search
There was also its minimized state, which placed the music player’s icon in the dock and led to confusion
And lastly, if you had a music service open fully on the right part of the screen AND minimized the media player, then the player would hop over to the top of the larger music panel on the right.
It created an inconsistent experience and all of the players had their downsides. There just wasn’t a solution that worked all of the time. Thankfully the new music player addresses most of these issues.
Tesla used to have a media player that ran along the bottom of the right part of the screen
Not a Tesla App
What’s New
The first thing Tesla did was reduce the number of states essentially down to two. You have a regular media player and a minimized player. You don't have to drag up on the player to access the shuffle or search functions and you can’t “lose” the player by minimizing it to the dock anymore.
Correction: When you minimize Tesla’s audio player and have Spotify or another music app open, the player controls will still shift to the top of the music app.
One-Tap Access to Shuffle, Repeat and Search
What Tesla did was move all of the crucial media functions from the previous larger player directly to the main player. This now gives you one-tap access to functions like shuffle, repeat, search, playback speed, audio levels, and search.
Not only were these functions hard to access before, but they were hidden underneath the player, making discovery for new owners difficult.
Improved Progress Bar
The progress bar on the previous player was difficult to see since it was just a slim line at the bottom of the player.
The new player has a thicker progress bar that separates the top portion of the player, which houses the album art, song title, and a couple of functions, and the bottom portion, which contains more controls. Tesla also added a circle to the progress bar, making it more obvious you can not only scrub through the media but also lets you easily see your current spot.
Accessing More Functions
More music player options open to the right
Not a Tesla App
Since the larger media player was removed, so was some of the functionality that it included. All the important items were moved to the main media player such as audio settings and search, however, the other functionality such as access to Favorites, Sources, Recent Songs, and Next, was moved to the larger music app.
If you tap on the new music player, it’ll open up the current music app on the right side that includes music controls, as well as access to your favorites, music sources, upcoming songs and more.
This is also the only way to view the elapsed and remaining times for the current selection, which is useful for longer median such as audiobooks or podcasts.
New Minimized Player
Although the music player doesn't minimize to the dock, it does feature a minimalist version that docks to the bottom of the screen.
When you slide down on the audio player, it'll be reduced to a simple "one-line" player. It simply shows a music icon, the name of the title being played, and an arrow showing you the player can be made larger. There is no longer a gray music icon that appears in the dock when the player is in its “minimized” state.
The new music player no longer minimizes to the dock
Not a Tesla App
Modern UI
The player itself also looks more modern, it now features a translucent background, instead of a solid color like before. The new background lets vehicle animations subtly shine through, a lot like the effects used on modern operating systems.
What Models Will Support It
According to Tesla’s social media post on X, the ‘Visual updates’ in update 2024.14 are limited to AMD Ryzen-based Model 3 and Model Y vehicles, meaning only vehicles manufactured after about 2022+. The exact timeline depends on your vehicle and region, but you can check to see which processor your vehicle includes by navigating to Controls > Software > Additional Vehicle Information.
New Player in Action [Video]
DominicBRNKMN shows off the new music player in action below.
Will We See Intel Atom Support?
The new music player isn’t doing anything crazy in this latest iteration. We believe we'll see this updated player come to Intel Atom vehicles eventually. The Cybertruck already includes the new media player, among the other design changes, so when Tesla said only for “Model 3/Y with AMD chip” on X, they likely meant in this specific update.
There's nothing that’s more computationally intensive about this new player except for maybe the translucent background, however, that’s already being done on Intel-based vehicles for some of the navigation modules. There isn’t anything new that the slower Intel processor couldn't handle.
It’s in Tesla’s best interest to keep a common interface between vehicles. Tesla wouldn't want to drastically change the way a common item like the "radio" works between different Model 3 and Model Y years if they didn't have to. That would complicate issues with service and documentation. Tesla wants owners to have the same UI as much as possible, so we there’s a good chance that we’ll see the new media player apply to Intel in the future.
Hopefully, in an upcoming update, Intel owners will receive this streamlined music player. Update 2024.14 is currently rolling out slowly to some vehicles.
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One of Tesla’s greatest weaknesses, as it has quickly become one of the world’s most ubiquitous cars on the planet has always been service. Escalating issues to managers and sometimes even reaching a Tesla Service employee can be a total coin flip, depending on your Service Center.
Tesla is continuing its push to integrate AI across its customer support channels in an effort to improve customer service. According to Raj Jegannathan, Tesla’s VP for IT, AI Infrastructure, Apps, Infosecurity, and Vehicle Service Operations (that’s a lot), Tesla is launching a pilot program for a new AI designed to improve customer interactions with Service.
Tesla Service’s new AI Agent detects comms delays, monitors sentiment, & auto-escalates to leaders. Starts tomorrow at 10 pilot locations. In 2 weeks, type “Escalate” in ‘message center’ to reach managers. Guardrails in place to prevent abuse. We’ll keep improving!
At 10 pilot service locations, this new AI agent will begin working behind the scenes at Tesla Service, to help with customer communications. It will provide three key features:
Detect Communications Delays: The AI will actively monitor service interactions to identify potential delays in communication or progress. These are often a key pain point for customers who reach out to Tesla Service and don’t receive a response for several days, as Service has nothing new to add. The AI can now step in and let the customer know Tesla is still waiting on parts or something else.
Monitor Customer Sentiment: By monitoring the tone and content of the messages between the customer and Service agents, Tesla will be able to identify situations where a customer might be dissatisfied or facing difficulties.
Auto-Escalate: If either a communications delay or negative sentiment is detected, the AI can automatically escalate issues to human managers for review. This helps to address problems before customers need to seek escalation themselves or become upset about an issue.
Customer Escalation Requests
Alongside the new AI tool, Tesla is also introducing a more direct way for customers to get higher-level attention. According to Tesla, within the next two weeks, customers can simply type “Escalate” in order to have their issue routed directly to management.
Raj’s team is currently working on implementing guardrails to prevent abuse, but this will soon make its way to improving Tesla’s service offerings. We’re glad to see Tesla taking steps to identify and correct deficiencies in the process - it has always been a sore tooth for Tesla in the last few years.
Over at 7000 Santa Monica Boulevard in Hollywood, Los Angeles, Tesla’s stainless steel-clad retro diner is really coming together. Most recently, we saw the gigantic 45-foot LED screens for the outdoor theater come to life, but there’s been more going on inside than we originally knew about.
Now, thanks to photos shared with us by Thomas Adamian, who ventured over to the site, we have our very first look inside the nearly completed Tesla Diner.
While we knew the concept aimed for a retro-futuristic theme, blending a diner with Superchargers and a modern open-air theater, the initial stages of the interior are well beyond a mere nostalgia project.
Interior Explored
Inside, we’ve got a seamless blend of classic circular diner-style seating accompanied by distinctly modern lighting and fixtures. This definitely brings to life that modernist art-deco feel and feels right at home alongside Tesla’s Robovan, rather than a period set-piece.
The facility is still clearly under active construction in these images, with materials and equipment visible, but they provide the best and most detailed glimpse so far of what the indoor dining experience will look like.
Front Door / Diner Logo
The circular spaceship-like entrance
Thomas Adamian
The circular entrance looks like something out of this world - and while we’re hoping the doors slide inside the walls, like a pocket door, they likely open in or out like a standard door.
This is also one of our first looks at the Tesla Diner sign, which hangs inside the doorway. The logo itself also has an art-deco look and feel. On the door, there’s also a sign confirming that the diner will be open 24/7.
Windows & Artwork
Shutters, Stealth Fighters, and Cybertrucks
Thomas Adamian
Tesla really nailed the style with the windows and shutters, matching the diner’s vibe. In the background, you can also see the concept art for the Cybertruck. We hope Tesla includes artwork for other vehicles as well, as they help tell the Tesla story and give diners an inside look at the company.
Exterior Seating
The exterior seating
Thomas Adamian
There’s also an exterior seating space, which seems to be in the early phases of being laid out. None of those pallets have been disassembled yet, but they likely have outdoor furniture, letting customers sit outside and enjoy a meal.
The Tesla Diner in Hollywood is shaping up to be much more than just a restaurant with chargers. It’ll have in-app functionality with the Tesla app and offer room for 200 diners inside, along with the ability to use a drive-in theater with in-car service. Tesla’s original plans also include rooftop seating, so there’s likely more to come once the construction phase continues.
The idea for a Tesla Diner began in 2023, when it was announced at Tesla’s Investor Day. While the diner has yet to open, it already seems like it’ll be an iconic establishment for the area. Amid recent brand turbulence tied to politics, this project has the potential to refresh Tesla’s image—offering a fun, memorable place to charge.
If there’s one thing we’re hoping for, it’s that the food matches the creativity of the design. Ideally, what Tesla is building in Hollywood becomes a blueprint for similar diners across North America—and eventually, the world.
With its unique concept and prime location, the Diner is poised to become a true LA landmark and a must-visit destination for locals and tourists alike.